- How do I book a hotel room?
Upon arriving at either the Homepage or Book a Hotel page, select your city, enter
your dates for check-in and check-out and specify how many rooms you’re looking
for and how many adults will be staying with you. Then, click the Search Now button
to look at available hotels in your targeted destination. To view rates and availability,
click on the Property Name or Select buttons. After selecting your preferred room
type, you’ll arrive at a Reservation Request Form where you can securely enter your
payment information, review your reservation details and complete your booking by
clicking Submit Reservation.
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Is my credit card information secure?
Yes, your credit card information is secure and we go to great lengths to ensure
this. We utilize a secure commerce server, which encrypts the credit card number
and encodes it into a non-usable form
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What credit cards are accepted on your site?
We accept Visa, American Express, Mastercard and Discover.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, we utilize a secure
commerce server, which encrypts the credit card number and encodes it into a non-usable
form.
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I’m certain I’ve entered my credit card number correctly,
but the hotel is not accepting it. Why?
There are a few possibilities:
1. The credit card being used has expired
2. You have exceeded your credit limit
3. There is a computer error
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Is there a cost for using this service?
The short answer is “yes”. In order to provide our customers with such a wide selection
of real-time hotel inventory at these great prices, a fee will be assessed on a
per night basis, and will appear separately on your credit card bill. This charge
will be billed from Hotel Hotline LLC, and is imposed to help offset the charges
associated with processing your transaction. These charges are subject to change
at any time, and are non-refundable.
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Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees
are included.
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Is it possible to request particular rooms or areas
of the hotel?
Yes, it is. Users may find a special request section on the Reservation Request
Form to insert such requests and submit them to the hotel. Hotels will generally
do their best to accommodate your requests, but we cannot guarantee the request
will be honored.
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Is the room rate per person or per night?
All rates are based on double occupancy per room, and are issued on a nightly basis
unless otherwise specified. Extra beds such as roll-aways and incidentals may be
subject to additional charges.
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I should received a discounted rate, but it's not
presenting this. Why?
The rates displayed are the only rates available to this site for making reservations.
To receive special rates for government, corporate, or senior status, you may need
special documentation at check-in to confirm you are qualified to receive that rate.
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What happens when I make a hotel booking?
Hotel booking requests will produce a new screen showing an Itinerary Number, which
you should retain for any future correspondence with us. You may also be quoted
a Confirmation Number. Also, you will receive an email shortly after booking with
us with your itinerary number and a confirmation number, if available.
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How long will it take to respond to my booking request?
All hotel booking requests will produce a new screen showing an Itinerary Reservation.
So the answer is – immediately!
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How do I cancel my hotel booking request?
You can do this by clicking on the Customer Service tab on our site and then the
Cancel Reservation link.
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I don't have 24 hours to wait for a confirmation.
What can I do?
Hotel booking requests are usually processed immediately by our hoteliers, regardless
of whether you receive a confirmation email. We advise you to contact the hotel
if you’re under time constraints, but it usually isn’t a problem.
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When will my reservation be at the hotel?
Typically, your name will not appear at the hotel until 72 hours before your arrival
date. Don’t worry though – your room is booked; it just doesn’t have a name attached
to it.
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Once I’ve booked my hotel, will I receive any written
confirmation from the hotel?
No, you’ll just receive an email from us which is all you need.
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What is the cancellation policy for the hotel I'm
trying to book?
You can view the Cancellation Policy on the hotel informational pages and on the
hotel booking form. Cancellation policies vary from hotel to hotel, so you must
read each one carefully.
